Privacy Policy
Swiss Rail Tickets, operated by WISE UP LIMITED, respects your privacy and is committed to protecting the personal information you provide when using swissrail.net. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can contact us about your data.
By using this website or submitting a booking request, you agree to the practices described in this policy.
Information We Collect
We collect only the information needed to provide train-ticket search, booking, payment, customer support, and after-sales services. This may include:
- Passenger names and travel details required for ticket booking.
- Contact information such as email address and phone number.
- Order details, itinerary choices, payment status, invoices, and service communications.
- Technical information such as IP address, device type, browser, language preference, cookies, and website usage data.
We do not intentionally collect unnecessary sensitive personal information. Please do not submit information that is not required for your booking or support request.
How We Use Your Information
Your information is used for the following purposes:
- Searching, reserving, issuing, changing, or cancelling train tickets.
- Verifying passenger and order information where required by rail operators, ticketing partners, or payment processors.
- Sending booking confirmations, e-tickets, payment notices, refund updates, and customer-service replies.
- Preventing fraud, duplicate orders, payment disputes, misuse of our website, and security incidents.
- Improving website performance, customer experience, route content, and booking support.
- Complying with legal, tax, accounting, audit, and regulatory obligations.
Payment Information
Payments are processed through secure third-party payment providers. We do not store full card numbers or card security codes on our own systems. Payment providers may collect and process payment information according to their own security and compliance standards.
Sharing of Information
We may share the minimum necessary information with:
- Railway operators, booking suppliers, and ticketing partners involved in fulfilling your order.
- Payment processors, fraud-prevention providers, hosting providers, email providers, analytics providers, and customer-support tools.
- Professional advisers, auditors, insurers, legal authorities, or regulators where required by law or necessary to protect legitimate interests.
We do not sell your personal information for money. We do not use passenger identity information for unrelated advertising.
Cookies and Analytics
We use cookies and similar technologies to keep the website working, remember preferences, improve performance, understand traffic sources, and measure advertising effectiveness. You can manage cookies through your browser settings. Some website functions may not work correctly if cookies are disabled.
Data Retention
We keep personal information only for as long as reasonably needed for booking fulfilment, after-sales service, accounting, legal compliance, dispute handling, and fraud prevention. When information is no longer needed, we delete it or anonymize it where practical.
Data Security
We use technical and organizational measures designed to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security, but we work to keep customer data protected and access-controlled.
Your Rights
Depending on applicable law, you may request access, correction, deletion, restriction, or export of your personal information. We may need to verify your identity before processing a request. Some data may need to be retained where required for legal, accounting, security, or dispute-resolution reasons.
Children
Our services are intended for adults making travel bookings. If a passenger is a child, booking information should be submitted by a parent, guardian, or responsible adult.
International Processing
Because rail booking and support may involve international suppliers and technical service providers, your information may be processed outside your country or region. We take reasonable steps to ensure that such processing remains limited to the purposes described in this policy.
Contact Us
If you have privacy questions or wish to exercise your data rights, contact us at contact@swissrail.net.
Company: WISE UP LIMITED
Address: Unit 1707, 17/F The Galaxy, 313 Castle Peak Road, Kwai Hing, New Territories, Hong Kong
Policy Updates
We may update this Privacy Policy from time to time. The latest version published on swissrail.net applies to your use of the website.